Returnable and Exchangeable Goods: In principle, retail imported goods, except for special categories such as food, opened beauty products, and customized products, support return without reasons within seven days. Goods with quality problems support return for refund or exchange. For special categories that do not support returns and exchanges, this will be prominently marked on the product details page and a confirmation process will be set up. Return Conditions: The goods must remain in their original state, with intact packaging and no signs of use, meeting the requirements for resale.

 

Application Time Limit: A return application must be submitted within 30 days from the date of release of the "Declaration List", and the goods must be transported to the original customs supervision site within 45 days. Operation Process: Submit an application through the "After - sales Center" on the platform → Upload vouchers of the product's status → Obtain the return address after passing the review → Send the goods and upload the logistics waybill → Warehouse inspection → Complete the refund or exchange.

 

Freight Bearer: For quality problems, the platform will bear the round - trip freight; for returns without reasons, the user will bear the return freight, and some members can enjoy the free return privilege. Tariff Handling: For returns that meet the time - limit requirements, the corresponding taxes will not be levied. If the taxes have been paid, they will be refunded together with the payment for goods, and the individual's annual cumulative transaction amount will be adjusted accordingly.

 

Refund Time Limit: After the goods pass the inspection, the payment for goods and tariffs will be refunded to the original payment method within 3 - 7 working days. The specific time of arrival depends on the payment institution. Exchange Rules: Only the exchange of the same - model products is supported. If the inventory is insufficient, it will automatically be converted into a refund process.

 

This policy complies with regulations such as the "E - commerce Law" and Announcement No. 45, 2020 of the General Administration of Customs. The platform will update it regularly and notify users. Submitting a return or exchange application means that you agree to these terms. If you have any questions, you can contact the after - sales hotline.